Attending Your First 20 Group as a New Manager
- Description
- Curriculum
- FAQ
- Notice
- Reviews
Course 1 of 10
Understanding Dealer 20 Groups
Course Description
Every successful Dealer 20 Group experience begins with understanding its purpose. In this course, you’ll learn what a Dealer 20 Group is, why it has become one of the most valuable leadership development tools in the automotive industry, and how benchmarking, collaboration, and continuous improvement help dealerships achieve exceptional results. Discover how approaching each meeting with curiosity and preparation can transform your dealership and your leadership.
Course 2 of 10
Preparing for Your Dealer 20 Group
Course Description
Success at a Dealer 20 Group begins long before you walk into the meeting room. In this course, you’ll learn how to prepare your financial reports, review key performance indicators, identify operational opportunities, and develop meaningful questions that maximize every discussion. Proper preparation builds confidence, credibility, and ensures you leave each meeting with valuable insights you can immediately apply to your dealership.
Course 3 of 10
Attending Your Dealer 20 Group
Course Description
Attending a Dealer 20 Group is about much more than showing up—it’s about actively participating, asking meaningful questions, and learning from some of the best operators in the automotive industry. In this course, you’ll discover how to confidently engage in discussions, build valuable relationships with your peers, identify proven best practices, and leave every meeting with actionable ideas that improve your dealership’s performance.
Course 4 of 10
Benchmarking Like a Leader
Course Description
Benchmarking is more than comparing numbers—it’s understanding the people, processes, and decisions that produce exceptional results. In this course, you’ll learn how to analyze your Dealer 20 Group composite beyond the rankings, identify meaningful performance gaps, uncover best practices from top-performing dealerships, and transform benchmark data into measurable operational improvements.
Course 5 of 10
Presenting Your Dealership with Confidence
Course Description
Presenting your dealership to a room full of industry peers requires preparation, confidence, and credibility. In this course, you’ll learn how to clearly communicate your dealership’s performance, explain key financial and operational trends, answer challenging questions with professionalism, and present both successes and opportunities with honesty. Build the confidence to become a respected voice within your Dealer 20 Group.
Course 6 of 10
Maximizing the Value of Every Dealer 20 Group
Course Description
The greatest return on investment from a Dealer 20 Group comes from what happens after the meeting ends. In this course, you’ll learn how to organize your takeaways, prioritize improvement opportunities, develop actionable implementation plans, and ensure valuable ideas become measurable operational results. Discover how disciplined execution turns great meetings into lasting dealership improvements.
Course 7 of 10
Hosting a Dealer 20 Group
Course Description
Hosting a Dealer 20 Group is an opportunity to showcase your dealership, your leadership, and your commitment to operational excellence. In this course, you’ll learn how to prepare your facility, organize a professional agenda, engage participants, coordinate dealership tours, and create an environment that encourages collaboration, learning, and meaningful discussion. Discover how exceptional hosts leave a lasting impression while strengthening relationships throughout the group.
Course 8 of 10
Driving Dealership Transformation Through Your 20 Group
Course Description
Every Dealer 20 Group generates valuable ideas, but lasting success depends on what happens after you return to your dealership. In this course, you’ll learn how to evaluate opportunities, prioritize high-impact initiatives, gain team buy-in, and develop structured implementation plans that drive measurable improvements. Discover how disciplined execution and continuous improvement transform great ideas into long-term operational excellence.
Course 9 of 10
Becoming the Benchmark Dealership
Course Description
Becoming a benchmark dealership requires more than strong financial performance—it demands exceptional leadership, disciplined processes, and a commitment to continuous improvement. In this course, you’ll learn how to standardize operations, develop future leaders, leverage key performance indicators, and build a culture of accountability that consistently delivers outstanding results. Position your dealership as the benchmark that others in your Dealer 20 Group strive to emulate.
Course 10 of 10
Your Leadership Legacy
Course Description
The true value of a Dealer 20 Group isn’t measured by the meetings you attend—it’s measured by the leader you become. In this final course, you’ll reflect on your leadership journey, define the legacy you want to leave, and learn how to mentor future leaders while fostering a culture of continuous improvement. Discover how integrity, servant leadership, and a commitment to developing others can create a lasting impact on your dealership, your 20 Group, and the automotive industry. As you complete this series, you’ll leave with a renewed purpose and a roadmap for leading with excellence long after the meetings are over.
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Attending your first 20 group Course 1 of 10Course #1
Attending Your First 20 Group as a New Manager
Series: Fixed Operations Leadership Series
Duration: 18–20 Minutes (can be expanded later to 65 minutes)
Modules
- What is a 20 Group?
- The Biggest Mistake New Managers Make
- Reports You Must Review
- Understanding Your Story
- Handling Tough Questions
- Learning from High Performers
- Building an Action Plan
- Key Takeaways
- Five Question Quiz
- Instructor Challenge
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Attending your first 20 Group Course 1 of 10 Video LessonAttending your first 20 Group Course 1 of 10 Video Lesson:
repairorderintelligence.com
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Preparing for Your First OEM Fixed Operations Performance Review 2 of 10
Preparing for Your First OEM Fixed Operations Performance Review
An OEM Fixed Operations Performance Review is more than a routine dealership visit—it's an opportunity to demonstrate leadership, showcase operational excellence, and build a stronger partnership with your manufacturer. This course teaches new Service Managers, Parts Managers, Fixed Operations Directors, and General Managers how to prepare for a successful performance review by understanding the key metrics manufacturers evaluate, organizing critical documentation, and presenting dealership performance with confidence. You'll learn how to anticipate challenging questions, discuss performance trends using data, and leave every review with a measurable action plan that drives continuous improvement.
Estimated Completion Time: 20–25 Minutes
Difficulty: Intermediate
Recommended For: Service Managers, Parts Managers, Fixed Operations Directors, General Managers, and aspiring dealership leaders.
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20 Group - Course 2 of 10 - Video Lesson
20 Group - Course 2 of 10 - Video Lesson:
https://academy.repairorderintelligence.com/
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Presenting Your Dealership at Your Next 20 Group Meeting Course 3 of 10
Attending a 20 Group is only the beginning. Presenting your dealership's performance to a room full of industry leaders requires preparation, confidence, and complete knowledge of your operation. This course teaches managers how to organize financial and operational data, confidently present dealership performance, answer challenging questions from peers, and transform feedback into measurable business improvements.
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Presenting Your Dealership at Your Next 20 Group Meeting Course 3 of 10 Video Lesson
Presenting Your Dealership at Your Next 20 Group Meeting Course 3 of 10 Video Lesson
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Turning 20 Group Insights into Dealership Results Course 4 of 10
The value of a 20 Group meeting isn't measured by what happens during the meeting—it's measured by what happens after you return to the dealership. In this course, you'll learn how to prioritize improvement opportunities, assign accountability, communicate changes to your team, and build a 30-, 60-, and 90-day implementation plan that transforms ideas into measurable operational results.
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Turning 20 Group Insights into Dealership Results Course 4 of 10 Video Lesson
Turning 20 Group Insights into Dealership Results Course 4 of 10 Video Lesson:
repairorderintelligence.com
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Becoming a Top-Performing 20 Group Dealer Course 5 of 10
Top-performing dealerships don't achieve exceptional results by chance—they build repeatable systems, cultivate a culture of accountability, and execute consistently. This course explores the habits, leadership principles, and operational disciplines that separate average 20 Group members from the dealerships that consistently rank at the top. Learn how to build a high-performance culture, leverage benchmarking, and continuously improve your Fixed Operations department.
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20 Group - Course 5 of 10 - Video Lesson
Course 5 video lesson.
https://academy.repairorderintelligence.com/
NOTICE: 20-Group Course Enrollment Now Open (Proceed With Controlled Enthusiasm)
You are hereby invited to attend the 20-Group Course—a structured peer mastermind designed to expose inefficiencies, challenge assumptions, and occasionally make you question how your dealership has survived this long.
This is not a motivational seminar. There will be no inspirational fog machines, no “unlock your potential” speeches, and absolutely no guarantee that your favorite excuse will survive peer review.
What you will get:
- Hard numbers presented by people who also didn’t sleep well last quarter
- Operational benchmarking that may cause spontaneous re-evaluation of everything
- Constructive discomfort disguised as “friendly discussion”
- At least one moment where someone says, “Wait… you’re doing what per RO?”
What we expect from you:
- Bring data that is accurate, or at least confidently presented
- Leave ego at the door (it will not be admitted anyway)
- Be prepared to defend your processes without saying “that’s just how we’ve always done it” unless you enjoy follow-up questions
Side effects may include:
- Sudden awareness of margin leakage
- Urge to reorganize departments
- Uncontrollable benchmarking of competitors in your head during dinner
Attendance is strongly encouraged. Participation is mandatory. Enlightenment is accidental but common.
Welcome to the 20 Group. Try not to take it personally.
Dealer 20 Group Mastery: Maximizing Every Meeting for Fixed Operations Success
Subtitle
A Complete 10-Course Leadership Program for Service Managers, Parts Managers, Fixed Operations Directors, General Managers, and Dealer Principals.
Category
Fixed Operations Leadership
Level
Intermediate to Advanced
Duration
Approximately 4–5 Hours of on-demand video instruction, workbooks, and practical exercises.
Number of Lessons
10 Courses • 10 Video Lessons • Downloadable Student Workbooks • Knowledge Checks • Action Plans
Course Objectives
By completing this academy, participants will be able to:
- Understand the purpose and value of Dealer 20 Groups.
- Prepare financial and operational reports with confidence.
- Actively participate in Dealer 20 Group discussions.
- Benchmark dealership performance against industry leaders.
- Present dealership results professionally.
- Develop actionable improvement plans.
- Host a successful Dealer 20 Group.
- Implement best practices that drive measurable results.
- Build a culture of continuous improvement.
- Develop a lasting leadership legacy.
Course Requirements
There are no prerequisites for this course. A basic understanding of dealership fixed operations—including service, parts, financial reporting, and key performance indicators—is helpful but not required.
What You'll Receive
- ✔ 10 Executive-Level Leadership Courses
- ✔ Downloadable Student Workbooks
- ✔ Practical Exercises & Action Plans
- ✔ Knowledge Checks
- ✔ Leadership Checklists
- ✔ Real-World Dealership Examples
- ✔ Lifetime Access (if offered)
- ✔ Certificate of Completion
What You'll Learn
Throughout this academy, you'll learn how to maximize every Dealer 20 Group by preparing effectively, participating with confidence, benchmarking top-performing dealerships, implementing proven strategies, and developing the leadership skills needed to become a benchmark dealership yourself. By the end of the series, you'll have a practical roadmap for driving operational excellence, improving profitability, strengthening your team, and creating a culture of continuous improvement.
Certificate
Upon successfully completing all ten courses, participants will receive a Certificate of Completion from the Repair Order Intelligence Fixed Operations Leadership Academy, recognizing their achievement in Dealer 20 Group Leadership and Performance Excellence.
